Refund policy
Returns & Refunds
We happily offer 30 day exchanges (from date of purchase). Please contact us for all exchange enquiries.
1. Size exchange
If your mat has arrived and the size or fit isn’t quite right, you can return your cover to exchange for a different product. Return shipping costs are the responsibility of the customer and exchange shipping costs are charged at a flat rate of $15.
To be eligible for an exchange, the kyoti cover must be in unused, as new condition. We must also be able to verify your proof of purchase through the MyKyoti online store.
2. Change of mind
kyoti does not offer refunds for change of mind. Please choose your mats carefully and ensure you have your size correct. Please see product descriptions for all dimensions. Please be aware that not all chair dimensions will be the same. We are unable to advise on exact chair dimensions for all brands and recommend you measure your chair before ordering.
3. Damaged or Faulty Covers
If your cover has arrived and is faulty or damaged, please get in touch within 30 days of ordering so we can make this right for you. We will cover the cost of shipping a replacement.
Photo evidence of the damage / fault must be supplied in your request for replacement, along with kyoti being able to verify your proof of purchase.
Please be aware of the care instructions on the website when purchasing:
- gentle machine wash only
- line dry
- do not tumble dry
- do not iron
Delivery Failure
It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you.
All our packages are tracked and you will be provided with a tracking number. Where Australia Post provides proof of delivery and you have not received the package, you must raise a claim with Australia Post.
You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.
Wrong item delivered
If you have received an incorrect item, let us know as soon as you can via our contact form ideally within 3 business days of receiving your delivery. kyoti will send you the correct item at no additional cost and cover the cost of returning the item incorrectly shipped to you.
Our rights
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
Variations
We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website. Any changes are effective immediately upon posting to our website.
Your continued use of our website thereafter constitutes your agreement to all such changed Terms and Conditions. Please read these Terms and Conditions before placing an order online and check back often. If you do not agree to any change, then you must immediately stop using our website.